Refund policy

30-day money-back guarantee

If you're not happy with No Lace, contact us within 30 days of delivery for a full refund of the item price.

Unused packs

Drink tests are single-use, so returns are for packs that are unopened and in their original box. Send them back and we refund you as soon as they arrive.

Damaged or faulty items

If your order arrives damaged or a test doesn't work, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, at no cost to you.

How to start a return

Contact us with your order number and we'll reply with the return address. Please don't send items back without contacting us first.

Refunds

Once we receive your return, we refund you to your original payment method within 5 business days. Your bank may take a few more days to show it.